Shipping

In Israel - delivery by courier to your doorstep with Israel Postal company.

 

Outside of Israel - delivery by courier service to your doorstep.

 

All deliveries will be shipped within 14 business days (about 3 calendar weeks).

 

* custom-made jewellery may have different delivery time. *

 

In store pick up – your purchase can be collected directly from our studio by appointment during regular business hours.

 

Shipping and returns

Ship anywhere in Israel by courier to your doorstep, or pick up in store by appointment.

Delivery time - shipments will be sent within 14 business days (about 3 calendar weeks).

For custom jewellery delivery time may vary.

Shipping cost – none, free shipping.

See full shipping policy in the website's terms and conditions.

You can return an unused item within 7 days, in its original packaging and with the original receipt, and receive a refund with a deduction of 5% of the transaction value.

This return policy does not apply to custom-made or personalized jewellery, including gemstone type change and engraving on the jewellery.

Downpayments for customized or personalized orders will not be refunded.

In all other cases we will act according to the provisions of the Consumer Protection Law of 1981 and the regulations amended by it. The law can be viewed on the government website:

https://www.gov.il/he/departments/general/purchasing-jewelry-online-and-cancelling-transactions

Contact us for any questions

The most important thing to us is that you are happy! We are here for you, and you are welcome to reach out to us on WhatsApp, email or phone for any question and we will be happy to provide an answer.

 

Warranty

Jewelry warranty is for 12 months from date of purchase.

 

company warranty does not cover dislocation of a diamond and/or other gemstone from the jewellery, except for the dislocation of a diamond and/or other gemstone weighing up to 0.05 carat during the warranty period only.

 

Company warranty does not include damage and/or scratches that will appear on the jewellery as a result of use.

 

Under warranty, the customer is entitled to ring sizing and one size adjustment only.

 

Under warranty, the customer is entitled to professional cleaning and reinforcement free of charge.

After the warranty period, this service will be provided for a small fee.

 

Ring size guide

* Orders can be made in using all sizing methods. Chosen method must be specified while placing the order.

* See international size chart bellow.

* The use of the size guide is the sole responsibility of the user subject to site terms of use.

 

There are 2 measurement options:

★ Go to the nearest jewellery store and ask to use the gauge they have.

★ Measuring the diameter of the ring -

 

1. take a ruler and a ring of the desired size.

2. Put the ring on the ruler as shown in picture.

3. compare the outcome diameter to the table below (diameter = the straight line crossing the ring from one end to the other).